Internetology - Domain Name FAQ

Why do you bill our credit card for domain registration "before" the domain is actually registered?

We bill your credit card as soon as we have done a basic check that the domain is available application - this is for the following reasons:

• We need need to ensure the credit card details are "valid".
• As we include the domain registrars fees in our domain registration costs we need to know that we will receive the payment from you (otherwise we could be liable to pay for domains registered falsely).
• Registering a domain name, the DNS setup and other configuration is time consuming. The total cost of registration includes both our fees for submitting the registration and the setup/hosting of DNS records as well as the fee payable to the registrar.

If a domain name registration "fails" we will promptly refund the charges for the registration to your credit card or if you paid by another method we will send you a refund by cheque. For more details on why a domain name registration may fail - see here.

We cannot process your domain name application unless the payment details you entered were correct and payment is accepted.

It is important to note that the application to register a domain name does not guarantee reservation of that name and the application will only be processed following payment.